Category: Digital Marketing

Facebook Leads the Social CRM Change: It’s Your City, Your Town Hall, and the Digital Conversation Revolution

Today, part of a brand’s job is to act like a town hall meeting, an informal, secular public gathering. All community members are invited to attend, not always to express their opinions, but to hear each other’s responses. We have come full circle, making communication on the Internet more human and less fragmented, with a […]

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